Terms & Policies

01 The agreement

These Terms govern the relationship between Yankeeh Marketing Management ("YMM", "I", "me") and the person or organisation engaging my services ("you", "the Client"). They apply from the moment you accept a quote, pay an invoice, or instruct me to begin work, whichever happens first.

Where a signed proposal, statement of work or written quote conflicts with these Terms, the specific document takes precedence for that engagement only. Everything not addressed there is governed by these Terms.

02 Who may hire me

You must be at least 18 years old to enter into a paid engagement with me. If you are under 18, a parent or legal guardian must contract with me on your behalf and will be responsible for payment and for these Terms.

If you are entering into this agreement for a business, network or organisation, you confirm that you have the authority to do so and to bind that entity to these Terms.

03 Scope of services

I provide short-form video production, social media and channel management, brand and identity work, and strategy consultation, as described on this website and specified in your quote.

The deliverables, quantities and turnaround times for your engagement are those set out in your quote or plan. Anything not expressly listed is out of scope. Additional work is quoted separately and begins only once you approve it in writing.

I may use subcontractors, freelancers or team members to deliver the work. I remain responsible to you for that work.

04 Your responsibilities

To let me do the work you have paid for, you agree to:

• Provide source footage, assets, brand materials and any account access I reasonably need, at the times agreed.
• Respond to approval requests and revision rounds within a reasonable period, normally five business days.
• Give accurate information about your server, brand and audience.
• Keep your own backups of any material you send me.

Delays caused by late material or late approvals do not extend the billing period. If I am unable to proceed because material has not arrived, the agreed monthly fee remains payable and undelivered items do not automatically roll over into the following month unless I agree otherwise in writing.

05 Payment terms

• Monthly retainers are invoiced in advance and are due on the invoice date unless stated otherwise.
• Fixed-scope projects are split into a deposit before work begins and a balance due on completion. Deposits are non-refundable once work has started.
• All fees are exclusive of any applicable taxes, which are your responsibility unless the invoice states otherwise.
• You are responsible for any bank, card or currency-conversion charges applied to your payment.

If payment is not received when due, I may suspend work, withhold undelivered files and pause publishing until the account is settled. I may charge interest on overdue amounts at the maximum rate permitted by applicable law.

Chargebacks. If you dispute a card or platform payment for work that has been delivered, you agree to contact me first. Raising a chargeback without contacting me is a breach of these Terms, and I may suspend all services and recover the disputed amount plus any fees charged to me.

06 Cancellation

Retainers run month to month. Either side may end the arrangement by giving written notice before the next billing date. Work continues to the end of the paid period and then stops.

Fees already paid are not refundable, including where you choose to stop using the service part-way through a paid month. Nothing in this section affects rights you may have under mandatory consumer protection law in your jurisdiction.

07 Revisions

The number of revisions included per deliverable is set out in your plan. A revision means adjustments within the original brief. Changing the brief after work has begun is new work and is quoted separately.

If a delivered item genuinely does not meet the agreed brief, I will correct it at no cost and it will not count against your revision allowance.

08 Ownership & intellectual property

On receipt of full payment for the relevant deliverable, ownership of that final deliverable transfers to you, including project files where they form part of the agreed scope. Until payment is received in full, all rights remain with me and any use of the material is unlicensed.

I retain ownership of my underlying tools, templates, presets, processes and know-how. Nothing in this agreement transfers those to you.

Portfolio rights. Unless you tell me otherwise in writing, I may display work produced for you in my portfolio, on this website and in my own marketing. If you need the work kept confidential, tell me before the engagement begins and I will agree that in writing.

Third-party assets such as licensed music, stock footage or fonts remain subject to their own licences. I will tell you where a deliverable depends on a licence you need to hold or maintain.

09 Footage & materials warranty

You confirm that you own, or have permission to use, everything you send me: gameplay footage, recordings of other players, music, logos, artwork, voice recordings and any other material.

You are responsible for obtaining any consent needed from players, staff, creators or contributors who appear in or contributed to that material, including where those individuals are minors.

I am not obliged to verify the provenance of material you supply, and I accept no liability for claims arising from material you did not have the right to give me.

10 Third-party platforms

My work is published on and depends upon platforms I do not control, including YouTube, TikTok, Instagram, Discord and payment or hosting providers. Their rules, algorithms, availability and policies can change without notice.

You remain the account holder and remain responsible for compliance with those platforms' terms. I am not liable for account strikes, demonetisation, shadow-banning, suspension, removal of content, algorithm changes or platform outages, except to the extent directly caused by my own gross negligence or wilful misconduct.

Yankeeh Marketing Management is not affiliated with, endorsed by, or sponsored by Mojang Studios, Microsoft, or any platform named on this site. "Minecraft" is a trademark of Mojang Studios. You are responsible for ensuring your server and its promotion comply with Mojang's applicable guidelines.

11 Acceptable use

I will decline or discontinue work that, in my reasonable judgement:

• Is unlawful, or promotes unlawful activity.
• Harasses, defames, or targets an individual or group.
• Involves hate speech, sexual content involving minors, or content sexualising minors in any form.
• Is designed to deceive, including fabricated results, fake reviews or engineered engagement.
• Infringes another party's intellectual property.
• Breaches the rules of the platforms it is intended for.

I may end an engagement immediately for a breach of this section, and fees already paid for the current period are not refundable in that event.

12 No guarantee of results

Nothing on this website, in any proposal, audit, call or message constitutes a guarantee of views, impressions, watch time, follower growth, player counts, server joins, revenue, store conversions, search ranking or any other metric.

Any figures, examples, playbooks, timelines or projections I share are illustrative only. They describe approaches and scope, not promised results. Outcomes depend on many factors outside my control, including your server itself, your pricing, your community, competition, seasonality and platform behaviour.

You accept that you are engaging me for the work described, not for a result.

13 Warranty disclaimer

I will perform my services with reasonable care and skill. Beyond that, and to the fullest extent permitted by applicable law, my services and all deliverables are provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

I do not warrant that this website will be uninterrupted, error-free or secure.

14 Limitation of liability

To the fullest extent permitted by applicable law:

• I am not liable for indirect, incidental, special, consequential, punitive or exemplary damages.
• I am not liable for loss of profit, revenue, players, data, goodwill, business opportunity or anticipated savings, whether direct or indirect.
• My total aggregate liability arising out of or in connection with my services is limited to the total fees you actually paid me in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you.

15 Indemnity

You agree to indemnify and hold harmless YMM, its owner, team members and subcontractors against any claims, damages, losses, liabilities, costs and reasonable legal fees arising out of or connected with:

• Material you supplied to me, including any claim that it infringes a third party's rights.
• Your server, business, community, products or store.
• Your breach of these Terms or of any platform's terms.
• Your use of deliverables in a way not agreed with me.

16 Confidentiality

Each side agrees to keep the other's non-public information confidential and to use it only for the purpose of the engagement. This does not apply to information that is public through no fault of the receiving party, was already lawfully known, or must be disclosed by law.

This section does not restrict my portfolio rights described in section 8.

17 Termination

Either side may end an engagement in line with section 6. I may additionally suspend or terminate immediately, without refund, where you materially breach these Terms, fail to pay, or breach section 11.

On termination, I will deliver any work already paid for in full. Sections covering ownership, warranties, liability, indemnity, confidentiality and governing law survive termination.

18 Events outside my control

I am not liable for delay or failure to perform caused by events beyond my reasonable control, including platform outages, hosting or internet failures, hardware failure, illness, industrial action, natural events, war, or acts of government. Where such an event occurs I will tell you and agree a revised timeline.

19 Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which YMM is established, and the courts of that jurisdiction have exclusive jurisdiction over any dispute, without regard to conflict-of-law rules.

Before starting formal proceedings, both sides agree to attempt to resolve any dispute in good faith by direct discussion for at least thirty (30) days.

If any provision of these Terms is found to be unenforceable, that provision is limited or removed to the minimum extent necessary and the remaining provisions continue in full force.

20 Changes to these Terms

I may update these Terms. The version published on this page at the time you accept a quote governs that engagement. Material changes affecting an ongoing retainer take effect from your next billing cycle, and I will tell you before they apply.

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21 Privacy policy

What I collect

When you use the enquiry form on this site, I collect the information you enter: your name, email address, and optionally your Discord username, server name or IP, budget range, timeline, the services you're interested in, and your message.

My hosting provider also processes standard technical information such as your IP address and the country your request came from, for security and abuse prevention.

Why I collect it

To respond to your enquiry, prepare your audit, provide services you engage me for, and keep records of my business dealings. My lawful basis is your consent when you submit the form, and my legitimate interest in responding to business enquiries and preventing abuse.

Who it is shared with

• Cloudflare hosts this website and processes requests to it.
• Discord and/or my email provider receive enquiry submissions so I can read and reply to them.
• I do not sell your personal information, and I do not share it for advertising.

How long I keep it

Enquiries are kept for as long as needed to respond and, where an engagement follows, for as long as required for business and tax record-keeping. You can ask me to delete an enquiry at any time.

Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to my processing of your personal information, to receive a copy in a portable format, and to withdraw consent. To exercise any of these, email contact@yankeeh.com. I will respond within the period required by applicable law.

If you are in the UK or EU, you also have the right to complain to your local data protection authority.

Children

This site is not directed at children under 13, and I do not knowingly collect their personal information. If you believe a child has submitted information to me, contact me and I will delete it.

22 Cookies

This website sets no tracking or advertising cookies and runs no third-party analytics. The only external requests the site makes are to Google Fonts to load typefaces. If I add analytics in future, I will update this page first.

23 Contact

Questions about these Terms, this privacy policy, or a request about your data:

• Email: contact@yankeeh.com
• Discord: yankeeh